Customer Service Excellence

Customer Service Excellence Training Program

This interesting program is about one of the most important subjects that everyone – regardless of his position, managerial level or type of institution he works in needs to know its secrets. In this program; trainees go for an interesting journey where they learn the keys of customer service excellence; by learning the most important knowledge and best practices of this profession.

Explore the Customer Service Discussions

  • Increase Service Value – Add more to your customers and your bottom line
  • Explore Spectacular Service – Discover what’s beyond the extra mile
  • Build Your service culture – Attract great customers and staff
  • Stories of Spectacular Service
  • People make the difference! Are you a real professional?

Courses

Training Dates

This is a customized program and can be run as one to one or as in-house training.

Training Fee

Run this program in-house and save cost!

Key Takeaways

Realize

Realize the importance of customer service in a very competitive environment.

Understand

Understand the best techniques of managing customer’s expectations.

Satisfying

Satisfying customers and exceeding their expectations

Dealing

Dealing with customers’ feedback, and responding appropriately to solve their problems.

Build

Build a service culture in your organization.

Contact Us

Run This Course

In-House

Enjoy this certified

program at your premise of choice, with lower costs, and schedule that suits you best.

FULLY CUSTOMIZED

ACCORDING TO YOUR NEEDS!

Trainer's Profile

AZEEM KHAN,

Course Director

Azeem is a certified Life Coach, a Professional Development Trainer and Facilitator. With more than twenty-five years dealing with human capital, Azeem has previously worked with some of the leading Multinational companies based in the Middle East, Europe and Pakistan. He focuses on professional areas of Training, Business management, Marketing and Human Resource development.

A distinction of Azeem is the ability to work with adults and youth in creating a harmonious lifestyle that will help shape their future. He uses anecdotes and real stories to illustrate the different concepts and how it can be applied for the benefit of learner’s personal and professional aims.

Azeem specializes in working with his clients for both personal and organizational development. During the past decade he helped many entrepreneurs, working professionals and renowned personalities as a personal life coach to create a balanced lifestyle. Azeem has also worked with hundreds of individuals, professionals and corporate executives while they attended his interactive training’s, consulting and counseling sessions.

In 2012 Azeem initiated management consultancy on training and development focusing on leadership, sustainability, business continuity and succession planning under the flagship of his own company.

Azeem’s mission is “to provide knowledge and support to the young and old, women and men regardless of their educational background, abilities, culture or creed, encapsulating the faculty of emotional intelligence and critical thinking. They seek and pursue a meaningful life by choosing independence, intellectualism and creativity, then applying life coaching techniques to be successful in life”.

Specialties:

Consulting – Visioning, Business Continuity, Succession Planning,
Training & Development – Excellence, Team Building, Sales & Marketing, Communication, Conflict Management, Negotiating Skills.
Life Coaching – Executive Coaching, Relationship Coaching, Anger Management.

What Our Clients Have to say

“I am implementing my real work in the training as it applies fully to what I do and it came to me at the right time, strategising now for my work based on the learnings from training”

Manager Learning & development

The Executive Council of Dubai

"Trainer is very knowledgeable and patient and passionate with training. He make sure the trainees have fun ensuring they have learning as well. I have been with Lynchpin for CMA and now this and for both i felt well taken care of."

Didith

Accountant – Arthur D Little

"Very Persuasive approach by Lynchpin , very accurate and worth for whole day listening to the trainer. The group work in inhouse program is worth attending.Excel is never delivered like this before."

Director Sales

Ferrari World

"Lynchpin trainer is brilliant and have excellent delivery skills – a new way to learn Finance for Non-Finance."

VP Human Resource

Thuraya UAE

"Excellent experience with Lynchpin and this session I will never forget. Their Trainer is very knowledgeable and has lots of examples from his experience. Keep up the good work lynchpin team !"

Finance Manager

Civil Aviation Authority Abu Dhabi

Required training from the company. It's useful especially in the Finance as most of us are using formulas anddoing reports. It's was nice to learn a lot of new things in excel.

Ma Angelica Petere

Majid Al Futtaim Accor Hotels Hospitality Services

I take this opportunity to thanks Mr. Farrukh Baig who gave us great training which is quite helpful for our daily work practice.

Muhammad Umair

Majid Al Futtaim Hospitality Services

The training was very useful to us who's working in finance especially that we are dealings with numbers that needed excel reports.

Ana Rose P. Dumocmat

Majid Al Futtaim Hospitality

Very interesting training and program! Also the trainer was very helpful and taught us interesting tricks and formulas!

Diane Roukoz

Obegi Home

The training was excellent and the trainor as well especially in explaining all the information.

ANA MARIE JAMONER

MAJID AL FUTTAIM HOSPITALITY SERVICES LLC

I would appreciate if they could have had more clarity on few line items.

Abdul Rahim

HWH Investments LLC

Training was with live examples and case studies, Trainer has delivered the training with passion and sincerity. Both Venue and Training were Good.

Sr. Manager Reporting

Dubai World

Lynchpin workshop was great learning with my current tasks at work, which was taking me long time before the training.

Faiza Nasir

Portfolio Manager, NBAD

Fun learning and I am implementing my real work in the training as it applies fully to what I do and it came to me at the right time, strategising now for my work based on the learnings from training

Head of Finance

YAS Water World

Lynchpin’s session was informative and required for business heads. Trainer went to the required level of audience to make them understand the concept. (Head of Corporate Planning, Eurostar) Everything was well organized,Lynchpin is very respectable Training Company –

Accounts Manager

Al Wazan Oil & Gas

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